Privacy Policy

This policy explains how Newtech handles data when agents use the management application.

Data We Collect

• Manager or agent login data used to verify identity and permissions.
• Operational data managed inside the system, including subscribers, devices, accounts, tasks, tickets, and notifications.
• Device information required for notifications, such as the Firebase Cloud Messaging token.
• IP address and activity logs when actions are performed in the app for security and audit purposes.

How We Use Data

We use data to provide management services, enforce permissions, send notifications, keep audit logs, improve system reliability, and help support teams follow operational activity.

Data Sharing

We do not sell user data. Some data may be processed through services required to operate the app, such as Firebase for notifications, or through the company's internal server systems.

Security

We use login controls, permissions, and audit logs to help protect accounts and actions. Users are responsible for keeping their login credentials confidential.

Data Retention

Data and logs are retained as needed for operations, administration, or security. Data may be deleted or updated according to system permissions and company policy.

User Rights

Users may request to review, correct, or delete permitted data by contacting company management or technical support.